Shipping and return condition
CONDITIONS
Access and use of the essencedebach.com website are governed by these Terms of Use; we therefore recommend that you read these Terms of Use carefully prior to using the website. By accessing the website, you agree to comply with and be subject to the terms of use and applicable laws. Please refrain from accessing and using the website if you don’t agree to being bound by these Terms of Use. We reserve the right to change the Terms of Use, in whole or in part, at any time, with or without prior notification. You should always check the terms of use before using the essencedebach.com website. Your continued use of the essencedebach.com website constitutes your acceptance of the terms of use, including any changes made to them.
SCOPE OF TERMS
This website is intended to be used only by Canadian consumers. All products featured on the website are exclusively available in Canada. All prices displayed on this website are shown in Canadian dollars and are subject to change without prior notification. Some products featured on the site may be unavailable.
IT IS IMPORTANT THAT YOU READ THESE TERMS OF USE CAREFULLY. BY USING THIS WEBSITE TO PURCHASE PRODUCTS ONLINE, YOU AGREE TO BE BOUND BY THESE TERMS OF USE AND YOU CONFIRM THAT YOU ARE OF LEGAL AGE TO ACCEPT TO BE BOUND BY THESE TERMS OF USE .
These TERMS OF USE contain important information about your rights and obligations as well as the limitations and exclusions that may apply to you.
1. YOUR ACCOUNT
How to log in to your account?
To log in to your account, click on the “My Account” icon, enter your username and password.
Forgot your password?
If you’ve forgotten your password, go to the “My Account” section and click on the Forgot Password? Icon. Enter your email address and then your password will be sent directly to your email address.
Want to see your order history?
To view your order history, go to the “My Account” section and click on the “Orders” icon. You will then have access to your entire order history.
2. YOUR ORDER
Before submitting a purchase order for products through the website, you will be able to view your order confirmation on your screen, which will detail a list of the products you are ordering, the purchase price, all applicable delivery fees and taxes. When you submit your order by clicking the “Confirm your order” icon, this will constitute an offer from you to Essence de Bach to purchase the products described in the order confirmation at the indicated price along with the other applicable fees as detailed in the order confirmation appearing on your screen. These orders are not binding to Essence de Bach until they’ve accepted them. Your order will only be accepted by Essence de Bach once you receive an email confirmation stating that your order has been accepted.
essencedebach.com is currently unable to accept orders being billed or shipped outside of Canada.
*All orders are subject to Paypal authorization. Only those orders authorized by Paypal will be processed.
Essence de Bach reserves the right, at its sole discretion, to limit the of product quantities ordered, to close an account, or to refuse or cancel an order, including after an order has been placed, regardless of whether or not such order has been confirmed and billed to your credit card. In the event that your order is canceled after payment has been made to your credit card, Essence de Bach will refund the amount in full.
3. DELIVERY
Essencedebach.com delivers through a third party such as Canada Post or other delivery service, and this, only to Canadian addresses.
Deliveries are not made on Saturdays, Sundays or Holidays.
Unless otherwise indicated herein, the prices indicated do not include delivery fees. Separate shipping fees will be billed to you and will be indicated on the order confirmation appearing on your screen with every order, when applicable.
4. TRANSPORTATION POLICY
Transit times and shipping cost vary based on location:
- For Quebec and Ontario :
shipping cost: 12 $ for 2 bottles and free shipping for 3 bottles and more
transit time: 3 to 5 business days
- For the rest of Canada
shipping cost: 20 $ for 1 to 3 bottles and free shipping for 4 bottles and more
transit time: 4 to 7 business days
If your shipment was damaged during transportation, we invite you to contact us directly at info@essencedebach.com or by calling (450) 644-0499.
5. PRODUCT AVAILABILITY
Product availability may be limited, and products may not be available for immediate delivery. Essence de Bach may revise or discontinue delivery of any product at any time without prior notification. In the event that Essence de Bach is unable to deliver a product to you due to unavailability, Essence de Bach will notify you by email and that product in your order will automatically be canceled. Essence de Bach may, however, at its sole discretion, contact you in order to allow you to retain your order following a modified delivery time if and when the product becomes available.
THE PRODUCTS AVAILABLE FOR SALE AND DISTRIBUTION BY ESSENCE DE BACH ARE ONLY AVAILABLE IN CANADA AND THIS SITE IS SOLEY INTENDED FOR CURRENT AND POTENTIAL CANADIAN CUSTOMERS.
6. ONLINE PURCHASES
Online security
We understand how important security is to you; when you place an order on the essencedebach.com website, we encrypt your information using SSL protocol. It is one of the most advanced technologies in IT security. You can be assured that your order will be processed in a secure manner. To learn more about SSL, please visit:
http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl.
In order for encryption to be performed, your Internet browser must have SSL Protocol.
Taxes
You are responsible for paying all sales, use, product and service taxes, as well as all other taxes and duties associated with your order.
Payment Options
Paypal: Amex, Debit, Visa, Mastercard
Bank Transfers
We apologize, however we do not accept the following payment methods:
Cash on delivery (cash, checks or money orders)
Important information
For your security, your name and billing address must match the information provided with the credit card used for payment. We reserve the right to reject any order that does not meet this criteria.
7. RETURNS
Returns and exchanges
Note that any purchase made through the essencedebach.com website is considered a “final sale” and that no return or exchange will be accepted.
Damaged Products
When your order arrives, we invite you to inspect it and notify us if your package or product is damaged within 48 hours of reception by immediately contacting an essencedebach.com customer service representative at (450) 644-0499 or send us an email.
For prompt resolution, please keep the packing slip, packing materials, and damaged product for inspection by the carrier.
Note that exchanges or returns for purchases made through retailers that distribute the same product lines or in any other retail store cannot be returned through the essencedebach.com website.
8. OWNERSHIP AND RISK OF LOSS
All products purchased from essencedebach.com are delivered to you by a third party under a delivery contract. You become the owner of the product(s) and assume all risk of loss at the time of delivery of the Essence de Bach products by such third party product deliveries.
9. WARRANTY EXCLUSIONS AND LIMITED LIABILITY
Unless otherwise mentioned in these TERMS OF USE, Essence de Bach does not make or offer representation, warranties or conditions of any sort IN CONNECTION WITH THE essencedebach.com WEBSITE, express or implied, by virtue of the law or not, including but not limited to warranties regarding uninterrupted and error-free use, privacy, security, quality and marketability, ownership title, durability, compliance, non- infringement or use for a specific purpose AS WELL AS any warranties arising from trade or industry customs.
Essence of Bach WILL NOT, IN CONNECTION WITH THE ESSENCEDEBACH.COM WEB SITE, BE RESPONSIBLE FOR ANY CONSEQUENTIAL, INDIRECT, INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS, LOSS OF BENEFITS, INTERRUPTION OF ACTIVITIES OR THE ESSENCEDEBACH SITE. COM, LOSS OF PROGRAMS OR OTHER DATA, OR FOR PUNITIVE OR EXEMPLARY DAMAGES, ECONOMIC OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH PRODUCTS PROVIDED BY ESSENCE DE BACH OR IN CONNECTION WITH THESE TERMS OF USE OR TRANSACTIONS OR ACTIVITIES CONDUCTED ON THE WWW.ESSENCEDEBACH WEBSITE, AND THIS, RAGARDLESS OF WHETHER ESSENCE DE BACH OR ANY OTHER AGENT, CONSULTANT, SUBCONTRACTOR OR EMPLOYEE IS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR CLAIMS. IN NO EVENT AND NOT UNDER ANY CIRCUMSTANCES SHALL ESSENCE DE BACH’S LIABILITY EXCEED THE AMOUNTS PAID BY YOU FOR PRODUCTS PURCHASED UNDER THESE TERMS OF USE TO WHICH YOUR CLAIMS RELATE. IN NO EVENT SHALL ESSENCE DE BACH BE LIABLE FOR ANY DAMAGES OR LOSSES RESULTING FROM VIRUSES, DATA CORRUPTION, MESSAGE FAILURES, AS WELL AS DAMAGES RESULTING FROM THE TRANSMISSION OF ERRORS OR PROBLEMS, TELECOMMUNICATION SERVICE PROVIDERS, ESSENCE DE BACH’S CONTRACTORS, THE INTERNET, SUPPLIERS OF PRODUCTS OR SERVICES, AS WELL AS DAMAGES OR LOSSES CAUSED BY YOU OR YOUR EMPLOYEES, AGENTS OR SUBCONTRACTORS OR ANY EVENT BEYOND ESSENCE DE BACH’S REASONABLE CONTROL.
10. APPLICABLE LAWS AND JURISDICTION
These Terms of Use shall be construed in accordance with the laws of the Province of Quebec and the laws of Canada applicable therein and shall be treated as a contract made in Quebec, without giving effect to any principles of conflicts of law. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
11. DIVISIBILITY
Each provision of these Terms of Use shall be construed separately. If any provision of these Terms of Use is deemed to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any remaining provisions.
12. COMPLETE TERMS OF USE
Your use of the Essencedebach.com website is governed by these Terms of Use and the Privacy Policy found on said website. You acknowledge that you have read the Privacy Policy and agree to be bound by its terms. Notwithstanding the foregoing, the provisions of these Terms of Use shall supersede the provisions of the Privacy Policy and in the event of any inconsistency between the provisions of the Terms of Use and the Privacy Policy, the provisions of the Terms of Use shall prevail.
The Terms of Use, together with any other contracts or terms incorporated or referred to herein, constitute the entire agreement between you and Essence de Bach and supersede any prior agreements, contracts, proposals or understandings (whether electronic, oral or written) between you and Essence de Bach. These Terms of Use may not be amended or modified unless such amendments or modifications are made in writing or by Essence de Bach.
13. HYPERLINKS FROM OR TO OTHER SITES
Essence de Bach is not affiliated or associated with any third party website that is linked to or from the Essence de Bach websites. Under no circumstances will Essence de Bach be liable to any party for the content, content accuracy or information available on such third-party sites. We cannot guarantee that you will be satisfied with the products or services that you purchase on these third-party websites since these sites are owned and operated by independent merchants. We do not endorse any of the products or services contained on these third-party websites, nor have we performed any verification of the quality or accuracy of such products or services or the information on such sites. We make no representations or warranties as to the security of any information (including credit card or other personal information) that you may provide to such third parties.
14. RESTRICTIONS ON USE
Essence de Bach is owned and created by Essence de Bach and is supervised by Essence de Bach. The content of the Essence de Bach website is protected by copyright and by law. Except as otherwise provided herein, no material from the Essence de Bach website may be copied, reproduced, distributed, published, downloaded, displayed or transmitted in any way. However, you may download material for your personal, non-commercial use, provided that you agree to be bound by the copyright notifications and restrictions contained in the material and that you incorporate the author’s reference, copyright and trademark notifications or any restrictions contained in the material that you download. You may not use the downloaded materials for commercial purposes. Any modification of the materials or use of the materials on the Essencedebach.com website, not expressly permitted hereunder, is a violation of copyright and any other proprietary rights of Essence de Bach.
The use of the trademarks appearing on the Essence de Bach website or any content on the Essence de Bach website, except as otherwise provided herein, is expressly prohibited.
15. CONTACT INFORMATION
Telephone :
(450)644-0499
Email: info@essencedebach.com
Adresse :
Essence de Bach
77 ch. Watchorn
Québec J0R 1H0
If your shipment was damaged during transportation, we invite you to contact us directly at info@essencedebach.com or by calling (450) 644-0499.